Frequently Asked Questions
Q. Can you fix my……..?
A. Yes if I can’t repair it no one can.
Q. Can you make me a ……?
A. Yes with my skill and your ideas I can design and create almost anything
Q. How long will it take?
A. This depends on two factors, the amount of work ahead of yours and the complexity of the work involved with your job. In general between 4-8 weeks, please apprise us of special needs and we will always do our best to accommodate them.
Q. Will you give me a quote over the phone?
A. Without seeing the damage or design it is difficult to quote over the phone. Emailing a photo of the damage or design is the best way for an estimate.
Q. How do I get it to you?
A. You can deliver the item personally or send it via Australia Post, we recommend packaging it with ample padding so as not to incur any further damage. Registered post is the best option as it is traceable. Please contact us on 07 5496 9597 for the delivery address
The best way to keep your silverware looking good is to use it.
Wash your silver often and promptly after use.
Silver that is frequently used rarely has tarnish problems. When tarnish is not yet present, or when it’s just beginning to develop, simply wash your silver in warm water with a gentle, phosphate-free detergent. Make sure to use a non-lemon based detergent, as lemon-based products can spot the silver.
It’s a good idea to wash silver separately from your other dishes because metal sinks and utensils can scratch silver, and stainless steel can damage the finish if it comes into contact with your silver.
Avoid using rubber gloves when washing silver, as rubber corrodes silver. Use a soft cloth to gently rub the silver clean and dry promptly with a soft towel. Gently buff the shine into dull silver with a soft cotton cloth.
Don’t use the dishwasher to clean silver.
The high temperatures and rough washing can change the colour of silver and cause damage, especially to pieces that are porous.
Polish your silver when light tarnish develops.
Tarnish is a thin layer of corrosion that naturally develops on the outermost layer of silver and other metals. When you see the dark tinge of tarnish on your silver, simple hand washing may not suffice to remove it. Specially formulated silver polishes are your safest option for polishing silver, especially if you are dealing with an antique or a piece that has intricate designs etched into it. Follow the manufacturer’s directions carefully.